Providing excellent customer service is at the core of everything we do and this is no different for our candidates. We work hard to provide a great candidate experience and make candidate care a priority within our business.
We also rely on our candidates to tell us how we’re doing in the form of Net Promoter Score (NPS) surveys, by asking one simple question on a quarterly basis: ‘On a scale of 0-10 how likely is it that you would recommend IRC to a friend or colleague?
The NPS is calculated using the answer to the question and the final score can range from a low of -100 to a high of +100. On average, a score of 50 is considered exceptional. So far our scores are showing that we are heading in the right direction, with the recruitment industry average being +21 and our average score from candidates registered and placed via IRC in 2016 coming in at +42.
The Net Promoter System is much more than just a number. It allows our candidates to provide honest feedback to help us improve our services and ultimately, become the leading company when it comes to candidate experience within managed services.
Our Candidate Services Director, Charlotte Woodward is passionate about looking after our candidates:
“In today’s candidate-driven market, providing an exceptional candidate experience is more important than ever. It’s vital for organisations to ensure that their hiring process and behaviour reflect well on their business. Communication is key to giving candidates the personalised experience they need, whether that’s timely response or feedback.”
Read what our candidates had to say about their experience working with IRC:
I found Guidant Group to be efficient, professional and helpful. I've also recommended Guidant to a friend who has secured employment. Should I be seeking employment in the near future, Guidant would be my recruitment company of choiceNPS feedback
Fantastic service not only with placing but also once in the job. Always happy to help and very professional.NPS feedback
My consultant has always been lovely to work with. If I have had any problems they were dealt with in a timely, professional and caring manner. It’s nice to deal with a recruitment company that cares about its workers as much as its clientsNPS feedback